Testimonials

Testimonials

Client: DaVita, Inc.

Over the past seven months it has been my desire to communicate with you regarding the tremendous impact your program, Increasing Human Effectiveness, has made on our organization.

I am confident that many companies have written to you emphasizing how this program has changed the entire environment of their business, including the improvement of employee loyalty, commitment and increased faith in the leadership. Only the strongest leaders decide to bring in a program that will enable employees to become better people, and in turn, making them better employees. They tell you how the process of this growth has significantly changed the values and attitude of their organization.

I am certain you receive these types of letters on a regular basis, but I am one who needs solid facts and statistics to base a sound decision on. I wanted to share with you some concrete facts that will show even the most skeptical employer how this education program can benefit their company.

Let me start by giving you a brief description of our company and what we do.

Our organization provides kidney dialysis to individuals who suffer from end stage renal disease (permanent and nearly total kidney failure). We have close to 13,000 employees and 42,000 patients. We brought this program to the central business and administrative office located in Tacoma, WA, which holds 700 employees.

Now here are the facts. The standard employee turnover rate in this industry is 50%. Prior to bringing the program in our turnover rate for this office was 49.8%. The operative word in that statement is "WAS." Since beginning this program, our turnover has significantly decreased to 22%. That is a reduction in turnover of 66%.

These are wonderful statistics, but I would like you to pay particular attention to the actual cost involved for us to replace an employee. The standard cost to replace and train an employee is approximately $6000 per employee. With the significant reduction in turnover and replacement costs, we can show a savings in this area of $1,128,000 in retention costs.

Now, here is the interesting part: Only 60% of our employees have attended this program at this point. What will our turnover rate be once 100% of our employees have completed this outstanding learning process? I can only imagine the long-term impact this will have on retention, promotions and employee morale. Consider how the incredible positive attitude and energy that has become so infectious throughout the entire office will affect our productivity!

For those who are looking for a letter of reference from an organization that not only believes this will bring not only a positive impact, but will make their company more successful than it already is, please share with them this testimonial. I cannot thank you or recommend this program more than I feel the figures and statistics show.

Please feel free to share my name with any organization for many years to come. I am certain I will be able to show even more dramatic statistics once we have brought this program to all the employees of our building, our East Coast billing office and the remaining 11,000 teammates at DaVita across the country.

My Deepest Appreciation,
Judy Meschke
Manager of Education and Training
Manager of Reimbursement Operations
DaVita, Inc.
Tacoma, WA

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